Case Study: LifeTeachUs scales support for 20,000 volunteers with Chatbase

LifeTeachUs scales support for 20,000 volunteers and hundreds of schools with Chatbase

LifeTeachUs, a German nonprofit education platform, faced a challenge scaling its support for hundreds of partner schools and over 20,000 volunteers. Their small team was overwhelmed by manually answering the same repetitive questions across multiple channels like email and WhatsApp, which slowed response times and hindered growth. They needed a lean and affordable solution, so they turned to Chatbase to implement an AI support agent.

Chatbase provided a solution by enabling LifeTeachUs to quickly build an AI agent trained on their internal documentation, FAQs, and operational materials. The Chatbase agent now handles recurring questions and onboarding 24/7, which has saved the team hours each week and allowed them to focus on strategic work. The result is faster support for users, who engage with the agent naturally as if it were a real team member, helping to build trust and reduce friction on the platform.

LifeTeachUs