Case Study: Department of Statistics Malaysia delivers instant public data answers with Chatbase

Department of Statistics Malaysia cuts public inquiry response time from days to seconds with Chatbase

The Department of Statistics Malaysia (DOSM) faced a challenge in providing the public with timely access to information from its statistical dashboards. Inquiries were handled through traditional methods like email and phone, leading to response times of one to two days and placing a heavy burden on staff. To address this, they implemented AI agents built using Chatbase.

By deploying two purpose-built Chatbase agents, AgroBot and PetroBot, DOSM provided 24/7 assistance. The solution turned days-long inquiries into instant answers, with response times dropping to seconds. Manual email inquiries about the dashboards dropped to near zero, giving the public instant access to data and freeing staff for higher-value work. Chatbase delivered a faster, more accurate, and more natural experience for users.

Department of Statistics Malaysia