Case Study: Castapp builds an AI career advisor for performers in 4 days with Chatbase

Castapp launches AI career advisor in 4 days with Chatbase

Castapp, Europe’s largest casting software platform, faced the challenge of supporting a highly stressed user base of 45,000 performers with a small, four-person team. Their users needed immediate, 24/7 support for both technical issues and critical career advice, with no neutral resource available. To address the lack of availability and provide trusted guidance, Castapp turned to the AI customer support platform Chatbase.

Using Chatbase, the Castapp team built a dual-function AI agent, called Castapp AI, in just four days. This solution acts as both a technical support agent and a personalized career advisor, trained on internal documents and industry data. The results were rapid adoption and high trust, with performers using the AI for sensitive tasks like contract review. Castapp AI became a primary reason for users to upgrade to the paid tier, directly driving subscription sales and retention for the company.

Castapp