Case Study: Arcadis builds a repeatable AI communication model for public infrastructure projects with Chatbase

Arcadis delivers 24/7 citizen access to official project info with Chatbase

Arcadis, a global engineering consultancy, faced the challenge of making official information for major public infrastructure projects accessible to citizens without overwhelming them with technical documentation. Their goal was to provide transparent, 24/7 communication that was reliable and easy for the public to use. They partnered with vendor Chatbase to build an AI agent for this purpose.

Using Chatbase, Arcadis implemented an AI agent trained on curated project documentation to provide citizens with conversational, sourced answers. The solution ensured compliance by using the European Mistral model. The results gave citizens 24/7 access to official information, increasing public engagement and trust. Chatbase provided a scalable model for AI-supported communication that met strict public-sector requirements.

Arcadis