Case Study: Bems Home drives €54.5K WhatsApp revenue with Chatarmin

How Bems Home Activates New Customers with WhatsApp Welcome Flows

Bems Home, a retailer of high-quality home and living products, wanted to better engage new customers immediately after sign-up and improve traceability throughout the customer journey. Their existing email flows were not delivering scalable results. They partnered with Chatarmin to implement an automated WhatsApp Welcome Flow to address this challenge.

Chatarmin's solution integrated with Shopify, Klaviyo, and Gorgias to create a personalized welcome sequence with product recommendations and service escalation. This approach delivered exceptional results for Bems Home, generating €54,486.93 in revenue from WhatsApp at a cost of only €118.05, achieving a 461.6x return on WhatsApp spend and an 18.6% conversion rate.

Bems Home