Case Study: The Community Energy Scheme reclaims £800,000 in old debt with Chaser

The Community Energy Scheme reclaims £800,000 in old debt with Chaser

The Community Energy Scheme (CES), a not-for-profit organization based in Stoke-on-Trent, faced a significant challenge with £2 million in old debt due to inefficient, spreadsheet-based credit management processes. This led to a lack of accountability and inconsistent customer communication. To address this, CES turned to Chaser for its credit management software and payment portal.

By implementing Chaser's solution, which included automated email and SMS payment reminders and an integrated payment portal, CES streamlined its receivables process. The results were substantial; Chaser helped CES recover £800,000 of the old debt and automatically secure £18,000 per month in direct debit payments, dramatically improving the organization's financial stability.

The Community Energy Scheme (ces)