Case Study: TaxAssist Accountants recovers £20k of client debts in 30 minutes with Chaser

TaxAssist Accountants recovers £20k in 30 minutes with Chaser

TaxAssist Accountants, a large accountancy firm based in Norwich, UK, faced challenges in expediting customer payments and maintaining cash flow without endangering client relationships. Their manual process of chasing overdue debts was time-consuming, taking up 21 days of staff time per year, and created awkward interactions. They turned to the vendor Chaser and implemented its automated credit control software to solve these issues.

By using Chaser's automated platform, TaxAssist saved three weeks of staff time annually on payment chasing. The software handled repetitive reminders while preserving a personal touch, which strengthened client relationships. Furthermore, TaxAssist began offering Chaser to its own clients through a partner program; one client recovered £20,000 of old debt in just 30 minutes using the solution.

TaxAssist Accountants