Case Study: Huttie Group recovers £15,000 in old debt with Chaser Collections

Huttie recovers £15,000 in old debt with Chaser

Huttie Group, a small mechanical and electrical construction company, lacked the internal time and resources to collect money it was owed. Their finance team was spending days each month manually chasing unpaid invoices, which negatively impacted cash flow. While Chaser's automated credit control software helped with most reminders, some customers ignored emails, and the team struggled with the escalated cases that required phone calls.

The solution was to seamlessly escalate these difficult cases to Chaser Collections, a service from the same vendor. Chaser's debt collectors used personalized phone and email outreach, recovering £15,000 in old debt while carefully maintaining customer relationships. This achieved an 80% payment rate on escalated invoices and a 100% response rate, providing Huttie with reliable cash flow forecasting and eliminating the need to hire a dedicated credit controller.

Huttie