Case Study: Huttie improves cash flow and recovers bad debt with Chaser

How Huttie Group recovered £15,000 of old debt

Huttie Group, a Mechanical and Electrical company serving commercial and domestic customers across London and the East of England, needed a better way to manage late payments without hiring an in-house credit controller. Using Chaser’s credit control software, they had automated payment reminders in place, but still struggled with customers who ignored emails and turned invoices into bad debt.

To solve this, Huttie escalated overdue invoices to **Chaser Collections**, Chaser’s friendly debt collection service. The handover from Chaser software was seamless, and Chaser’s debt collectors were able to contact more than 90% of debtors and recover over £15,000, with more than 80% of escalated invoices paid. Huttie also reported no customer complaints, showing that Chaser helped improve cash flow while protecting customer relationships.

Huttie

Tom Hays

Head of Finance