Case Study: Picatinny Federal Credit Union improves user experience and site management with Chartwell Agency

Picatinny Federal Credit Union serves 19,000 members with a redesigned website from Chartwell Agency

Picatinny Federal Credit Union, a New Jersey-based financial institution, faced the challenge of an outdated website that provided a poor user experience and was difficult for its staff to manage. They partnered with Chartwell Agency for a website redesign to address these issues and better communicate their professionalism and member-focused values.

Chartwell Agency developed a modern, mobile-first website with intuitive navigation and custom functionality, making it easier for both members to find information and for Picatinny staff to update content. The solution included new educational resources and streamlined maintenance processes. The vendor, Chartwell Agency, delivered a site that earned rave reviews from members for its improved value and from staff for its ease of use.

Picatinny Federal Credit Union