Case Study: Children’s Orthopedic Specialists restores reliable EHR support and improves workflow with ChartLogic

Orthopedic Practice Leaves eClinicalWorks Due to Poor Support

Children’s Orthopedic Specialists is a two‑physician pediatric orthopedic practice in Tucson, AZ, with seven staff that had used ChartLogic EHR for 13 years. After switching to eClinicalWorks in early 2016 they experienced poor customer-service responsiveness, more frequent server outages and financial losses totaling tens of thousands of dollars within eight weeks.

They returned to ChartLogic with a single email and no charge to reinstate service. Back on ChartLogic the practice regained reliable, responsive support, remote access, Dragon dictation integration and customizable templates, which restored office flow, improved workflow efficiency and helped stabilize their operations.

Children’s Orthopedic Specialists

Susie Vincent

Practice Manager