Case Study: Eye Physicians Professional Association achieves 40% A/R reduction and $177,000 collections increase in 4 months with ChartLogic Medical Billing Services

Ophthalmology Practice Increases Collections and Decreases A/R by 40% without Increasing Patient Volume

Eye Physicians Professional Association is a four-physician ophthalmology practice in Macon, Georgia that had been using ChartLogic EMR since 2014 but experienced significant billing problems after switching to Kareo. The practice faced unsubmitted charges, slow claim turnaround and growing accounts receivable, which prompted them to replace Kareo with ChartLogic Medical Billing Services on January 1, 2016.

Within four months of the switch, ChartLogic resubmitted $130K of back A/R, reduced A/R by 40%, and increased collections by $177,000 (with claim submission lag cut from 11 days to 2), while patient volume remained the same. Additional services—patient billing support, credentialing (including Medicare Advantage), a dedicated account manager and audit prep—helped the practice streamline operations and put them on track to grow collections about 25% year-over-year.

Eye Physicians Professional Association

Debbie

Insurance Administrator