Case Study: Lake County Family Practice achieves one-call support and streamlined operations with ChartLogic Managed IT, EHR & PM

Ohio Practice Combines Managed IT with EHR/PM for a One Stop Solution

Lake County Family Practice, a family medicine clinic in Mentor, Ohio and part of Lake Health Physician Group, had relied on multiple vendors for IT and software support, which created fragmented communication channels and frequent delays. This made troubleshooting slow and time-consuming for staff who needed reliable access to practice management tools and patient records.

By consolidating Managed IT, Practice Management, and later Electronic Health Record services with ChartLogic, LCFP established a single, local one-call support system. The integrated solution and customizable PM/EHR delivered same-day answers (even on weekends), faster fixes, minimal downtime, clearer communication, detailed reporting, and measurable time savings for the practice.

Lake County Family Practice

Eileen Sraj

Office Manager