Case Study: Peak Otolaryngology achieves increased staff productivity and reduced A/R with ChartLogic EMR & PM

ENT Practice Increases Staff Productivity and Reduces A/R with ChartLogic EMR & PM

Peak Otolaryngology, a three‑physician ENT practice in Provo, UT, was frustrated after two years with an EMR that was difficult to use, required scanning dictation from a transcription service, and generated roughly $2,200/month in transcription costs. The practice needed a more stable, user‑friendly system that would streamline documentation, improve office communication, and simplify scheduling and billing.

Implementing ChartLogic EMR & PM gave physicians voice‑driven documentation (Precision Voice with SmartText) that captures a full exam in about 90 seconds, plus integrated prescribing, ordering, and messaging. The practice eliminated nearly all transcription costs, improved payer connectivity and reduced A/R dramatically, added another physician without raising overhead, and realized an immediate ROI while improving workflow and patient care.

Peak Otolaryngology

Tim Prusse

Practice Administrator