Case Study: University Hospitals improves patient access and scheduling with The Chartis Group

University Hospitals scales guided scheduling with The Chartis Group, reducing call handling time and no-shows

University Hospitals, a health system based in Cleveland, faced challenges with clinical variation and change fatigue as it sought to transform patient access and create a seamless scheduling experience. To achieve this, it partnered with The Chartis Group to scale a guided scheduling solution.

The Chartis Group co-created the solution by establishing governance with guiding principles and engaging providers as champions. The implementation resulted in patients gaining the ability to self-schedule with clarity, providers reporting improved slot utilization and fewer no-shows, and call centers experiencing reduced handling times.

University Hospitals