Case Study: Saint Luke’s Health System improves revenue cycle performance with The Chartis Group

Saint Luke’s Health System boosts cash collections to 104% with The Chartis Group

Saint Luke's Health System faced declining revenue cycle performance and workflow inefficiencies following the conversion to a new electronic health record (EHR) platform. The challenges included increased accounts receivable days, decreased cash collections, and a lack of effective revenue cycle governance. To address this, they partnered with The Chartis Group for advisory services to improve workflows and optimize their financial performance.

Working with Saint Luke's, The Chartis Group analyzed data, identified technology optimization opportunities, and helped execute a workplan to streamline processes. This collaboration resulted in substantial improvements, including cash collections reaching 104% of booked net revenue, a 17% increase in point-of-service collections, and a 22% reduction in outstanding accounts receivable, significantly boosting financial performance and staff satisfaction.

Saint Luke’s Health System