Case Study: a large academic medical center expands cancer screening access with Chartis

Large Academic Medical Center expands endoscopy access 45% with The Chartis Group

A large academic medical center faced a significant challenge in expanding access to colon cancer screenings, as it began with a waitlist of approximately 1,000 patients. To address this, the AMC partnered with The Chartis Group to design and implement a more efficient, patient-friendly digital scheduling solution.

The Chartis Group co-created a digital front door that integrated automated waitlist offers and direct-to-schedule workflows. This solution resulted in a 45% average monthly increase in self-scheduled endoscopies and allowed patients to schedule appointments 27 days sooner. By implementing this new system, The Chartis Group helped the academic medical center successfully remove its backlog and significantly expand patient access.