Case Study: Columbus Regional Health boosts price transparency and patient collections with The Chartis Group

Columbus Regional Health scales price estimates 1,259% with The Chartis Group

Columbus Regional Health, a health system in Indiana, faced the challenge of meeting new price transparency and No Surprises Act regulations. They viewed this not just as a compliance issue but as a strategic opportunity to improve patient financial engagement and collections. To transform their manual processes, they partnered with vendor The Chartis Group for advisory services and support in implementing Epic’s Price Estimate tool and associated workflows.

The Chartis Group co-created a comprehensive solution that included process design, technology optimization, automation, and change management. This allowed Columbus Regional Health to successfully meet all regulatory deadlines and pass audits. The results were significant, including a 1,259% increase in monthly price estimates delivered to patients and over $1 million in collections through the new workflow, all achieved without needing to hire additional staff.

Columbus Regional Health