Case Study: Children’s Hospital improves margin and operational performance with The Chartis Group

Children’s Hospital improves margin to 11% with The Chartis Group

A children's hospital sought to improve its financial performance and operational resilience to enable major strategic investments and burnish its reputation as a global pediatric healthcare provider. To achieve this, the hospital needed to identify the highest-yield financial performance improvement opportunities and build agility within its complex environment, so it teamed up with The Chartis Group.

The Chartis Group conducted a comprehensive assessment that helped the hospital re-prioritize existing initiatives and identify new opportunities, including enhancing access and optimizing perioperative capacity and workforce productivity. This was supported by proactive change management and governance to foster collaboration and accountability. As a result, over a two-year period, the hospital achieved an 11% operating margin, opened 9% more surgical capacity with a 74% backlog reduction, and reduced labor costs to 47.4% of net operating revenue, setting it on a path to achieve its strategic goals.