Case Study: Hassle.com achieves increased customer acquisition and real-time KPI visibility with Chartio

Increasing Customer Acquisitions Through Data Discovery

Hassle.com is a UK mobile app that connects time‑strapped professionals with fully vetted home cleaners. Although the company collected large volumes of data, their previous BI platform was clunky and underused, produced hard-to-interpret reports, and left teams and executives without confidence in KPI tracking.

Hassle.com switched to Chartio, which drove company‑wide adoption by enabling non‑technical users to explore live data and build dashboards. Customer Service now tracks call times and request volumes in real time, while Marketing blended Heroku and Google Analytics to attribute 16% of monthly customer acquisitions to a single affiliate program, prompting increased investment in that channel.

Hassle.com

Nicolas de Luis

Head of Operations