Case Study: NYSHEX (New York Shipping Exchange) achieves company-wide time savings and improved customer experience with Chartio

Improving Customer Experience and Saving Time Across the Board

NYSHEX, the New York Shipping Exchange that is digitizing ocean freight trading and standardizing forward freight contracts, faced an internal data problem: executives and non-engineering teams relied on time-consuming manual Excel exports and engineering support to get insights. Even with some automated ETL, requests still pulled developers away from product work, so the company needed a fast, easy-to-use BI solution that would let anyone explore data without coding.

They implemented Chartio, connecting it to MySQL and PostgreSQL databases, Google Analytics, CSVs, and a Fivetran/BigQuery warehouse, and went from zero to dashboards in days. The platform’s drag-and-drop and advanced modes plus scheduled reports democratized data access across the company, cut engineering time spent on ad-hoc requests, and let trade managers see alerts and act faster — improving customer experience and operational efficiency.

NYSHEX

Arjun Anand

Lead Engineer