Case Study: CareLinx achieves HIPAA-compliant real-time self-service analytics with Chartio

How Real-Time Health Data Powers CareLinx’s Caregiver Network

CareLinx is the world’s first nationwide online network for in‑home care, matching vetted caregivers (over 300,000) with patients and partner organizations. The company faced two challenges: engineers were frequently pulled off product work to run queries and reports, and any analytics solution needed to be HIPAA‑compliant to handle protected health information.

CareLinx expanded its use of Chartio after Chartio achieved HIPAA compliance, enabling secure, real‑time access to PHI and self‑service analytics for Product, Engineering, Operations and Customer Success. As a result, non‑technical teams can pull metrics independently, engineers can focus on product development, and the company has greater operational efficiency and alignment on metrics across teams.

CareLinx

Yeong-Ping Koh

Vice President of Product