Case Study: DreamHost achieves proactive issue detection and faster analytics with Chartio

DreamHos - Customer Case Study

DreamHost, a web hosting and domain registrar co‑founded in 1996, now hosts over 1,000,000 domains across 1,500 servers and employs more than 100 people. As the company scaled, its ad hoc analytics—built “by programmers, for programmers”—proved slow, hard to use, and ineffective for tracking critical business and operational metrics.

DreamHost adopted Chartio, which is faster, more user‑friendly, and visually clear; roughly 15% of staff use it regularly. Chartio enabled the team to spot issues before customers did (e.g., mistakenly disabled accounts and a malfunctioning billing engine), helped sysadmins monitor machine capacity and IPv4 availability, and shifted the organization from firefighting to proactive insight, improving alignment on product performance and growth.

DreamHost

Josh Jones

Co-Founder