Case Study: Bugcrowd achieves reduced customer churn and full customer visibility with Chartio

Decreasing Customer Churn Through Chartio

Bugcrowd is a crowdsourced security platform that connects customers with researchers to find vulnerabilities. The company had limited visibility into the large volume of platform interactions, leaving Customer Success and Operations unable to assess program health or advise customers; after evaluating options, Bugcrowd chose Chartio to avoid the time and maintenance of building an internal analytics tool.

Chartio connected to Bugcrowd’s data and made interactive visualizations and drag-and-drop analysis available across the organization, including non-technical users. With customer-specific dashboards and real-time program health views, teams from Customer Success to Sales and Engineering can identify value, reduce churn, capture upsell opportunities, and report metrics to stakeholders.

Bugcrowd

Jonathan Cran

VP of Product