Case Study: SageMED Intelligent Healthcare achieves seamless EHR-integrated TeleHealth—improving pain management and remote access for island patients with CharmHealth

ChARM TeleHealth played huge role in Pain Management and Palliative Care

SageMED Intelligent Healthcare, led by Dr. Sunil Aggarwal, faced the challenge of delivering pain management and palliative care to patients scattered across Washington, including many who live on islands and must travel long distances to the clinic. To address access and continuity-of-care needs, SageMED adopted ChARM TeleHealth from vendor CharmHealth, integrated directly with their EHR to provide secure, easy-to-join virtual visits across desktop, mobile, and tablet platforms.

CharmHealth’s ChARM TeleHealth solution—which leverages Zoom, offers encrypted sessions, and launches from the EHR—streamlined virtual visits, supported education sessions, and eliminated frequent long-distance travel for patients across the state. The platform’s reliable audio/video sync, cross-platform usability, and responsive support improved clinician workflow and patient access, enabling SageMED to efficiently see patients statewide and reduce barriers to care.

SageMED Intelligent Healthcare

Sunil Aggarwal