Case Study: Devon in Sight improves client support and builds the Sight Loss MOT with Charitylog

Devon in Sight - Customer Case Study

Devon in Sight, a local sight loss charity, needed a new contact management system as part of a wider modernisation programme to improve professionalism, data security, and client service. They chose Charitylog’s cloud-based CRM because it already had the key functionality they needed for client records, contact management, and volunteer matching, without extensive custom setup.

Charitylog enabled Devon in Sight to build a secure, client-centred database linking case notes and client histories, which improved support and operational efficiency. Charitylog also became the platform for their award-winning Sight Loss MOT assessment and outcomes framework, supported by reporting tools and spreadsheets, and the model has since been adopted by other sight loss charities, with some even procuring Charitylog after seeing it in action.

Devon in Sight

Jennie Benham

Office Manager