Case Study: Rain Retail achieves stress-free, automated billing with ChargeOver

Rain Retail Says Goodbye to Billing Errors and Employee Stress With ChargeOver's Automated Billing

Rain Retail was drowning in billing complexity — eight people were needed to manage billing because the company relied on eight different billing programs, which created misplaced items, frequent errors, and slow, manual investigations into failed transactions. Seeking a single, streamlined solution, Rain Retail chose ChargeOver’s automated billing system to replace their fragmented setup.

ChargeOver implemented quickly (weeks instead of the months Rain Retail expected), proved user-friendly, and provided responsive support and a powerful report center with custom reports. As a result, Rain Retail drastically reduced staffing needs (Jessica Woodward now manages billing herself instead of a team of eight), cut the time to answer billing questions by roughly three hours, and moved from weeks-long investigations to fixes within minutes or the same day — substantially fewer errors and faster refunds thanks to ChargeOver.

Rain Retail

Jessica Woodward

Director of Billing