Case Study: Marnetic slashes chargeback rate and restores cash flow with Chargeflow

How a Small eCommerce Brand Regained Cash Flow, Saved 145 Hours, and Automated Chargebacks

Marnetic, a small eCommerce brand based in Bulgaria, faced a critical challenge when a holiday-season spike in chargebacks caused their dispute rate to hit 1.2%. This triggered a fund hold from their processor, Stripe, which severely strained their cash flow. Their manual process for handling these disputes was inefficient, consuming significant time and achieving only a 40% win rate.

By implementing Chargeflow’s suite of tools, including its Alerts and Automation features, Marnetic automated its chargeback management. The solution from Chargeflow provided real-time alerts to prevent disputes and automated evidence submission. The results were transformative: their win rate increased to 70%, their chargeback ratio dropped by 76% to 0.29%, and they saved over 145 hours of manual work. Most importantly, the Stripe holds were lifted, fully restoring their cash flow.

Marnetic

Dimitris Sioutas

Marnetic