Case Study: HexClad boosts chargeback recovery by 59% with Chargeflow

HexClad Fortifies Black Friday Readiness with Chargeflow, Achieving a 59% Surge in Recovery Rate

HexClad, an innovator in premium cookware, faced the challenge of preparing for seasonal chargeback and fraud spikes, particularly ahead of Black Friday. Their previous manual dispute process was resource-intensive and lacked scalability. To address this, they partnered with Chargeflow for a robust chargeback management solution.

Chargeflow implemented its fully automated, end-to-end chargeback recovery solution for HexClad. This replaced manual workflows, accelerating response times and providing real-time, data-driven insights. The results were significant: HexClad achieved a 59% increase in its chargeback recovery rate and saved 199 hours of manual labor, allowing the team to focus on other strategic initiatives.

HexClad

Michael Ludwig

Head of Customer Service