Case Study: Fanatics recovers $800K and doubles chargeback win rate with Chargeflow

Fanatics Recovers $800K from Chargebacks and Doubles Win Rate with Chargeflow

Fanatics, a leading sports collectibles marketplace, faced a surge in fraud and chargebacks that threatened seller trust and consumed over 25 hours per week of manual dispute management for its team. These challenges created operational strain, put seller payouts at risk, and led to significant revenue loss. To address this, they turned to the vendor Chargeflow for its automated chargeback recovery service.

Chargeflow implemented its solution, which automated the dispute process and provided valuable data dashboards for fraud insights. This partnership resulted in Fanatics saving over 25 hours weekly, recovering more than $800,000 in revenue within the first year, and doubling their chargeback win rate. The solution from Chargeflow allowed the Trust & Safety team to shift from reactive disputes to proactive fraud prevention.

Fanatics

Tracy Reeves

Global Director of Trust & Safety