Case Study: Web Shop Manager achieves 50% productivity improvement and rapid self-serve onboarding with Chargebee

Web Shop Manager Improved Their Productivity by 50% Using Chargebee, Compared to Zuora

Web Shop Manager, a specialist in eCommerce and analytics for the automotive aftermarket, needed to move from manual, contract-heavy processes to a self‑serve subscription model. Their previous billing system, Zuora, lacked a native two‑way integration with HubSpot, making it hard for sales and marketing to access customer data, and simple tasks like adding charges or creating subscriptions were slow and unintuitive—onboarding into Zuora took nearly a year.

They switched to Chargebee, gaining a native two‑way HubSpot sync, an intuitive UI, and personalized onboarding, which reduced setup time to two months. Chargebee automated billing and subscription workflows, enabled flexible pricing and usage‑based charges, added Slack notifications and dunning for payment recovery, and gave sales and marketing better customer context—streamlining operations and improving sales efficiency.

Web Shop Manager

Joseph Dulo

Finance Controller