Case Study: Mediality achieves automated billing and scalable revenue operations with Chargebee

Switching from an In-House Billing System to Unlock Efficiency at Scale

Mediality, a New South Wales-based media services firm, was managing recurring billing and subscriptions with an in-house system linked to Microsoft Dynamics GP. However, manual invoicing and accounting tasks, limited support for pricing experiments, and the burden on engineering resources made it hard to scale efficiently. Mediality chose Chargebee Billing to modernize its subscription operations.

With Chargebee, Mediality automated end-to-end subscription management across its divisions, integrated billing data with HubSpot, Xero, and Stripe, and quickly launched new pricing plans with flexible payment terms. Chargebee became the central hub for products, pricing, renewals, and cancellations, reducing development costs, improving data accuracy, and saving significant time while boosting overall operational efficiency.

Mediality

Damian Mansour

Software Implementation Manager