Case Study: MakeSpace scales into 31 markets and cuts customer support tickets by 20% with Chargebee

Scaling from 4 to 31 Different Markets in a Year

MakeSpace is a tech-driven, on-demand storage company founded after Hurricane Sandy to simplify self-storage and disrupt a $38B industry. As the company scaled nationally with more pricing variations, complex state tax rules and attempted fraud, its homegrown billing system couldn’t keep up—forcing a decision to either rebuild, extend Stripe, or adopt a third-party billing solution.

MakeSpace chose Chargebee and integrated its API with the company’s database to make Chargebee the single source of truth for pricing and subscriptions. The platform now supports billing, customer success, finance and analytics workflows, enabled rapid rollout of new plans, and helped MakeSpace expand into 31 new markets in one year while reducing customer support tickets by more than 20%.

MakeSpace

Matthew Busel

Product Manager