Case Study: SA International achieves 80% to 10% reduction in subscription system maintenance with Chargebee

SA International's Evolution from a Homegrown Billing & Subscription Solution

SA International (SAi) needed to replace an expensive, resource-heavy homegrown subscription billing system that struggled to handle customer requests and required constant developer involvement. The old setup was costly to maintain, slow to adapt, and raised security concerns for a business with more than half of its revenue tied to subscriptions, leading SA International to seek a more professional solution from Chargebee.

Chargebee implemented a scalable subscription management platform with phased rollout, training, and ongoing support, allowing SA International to customize billing workflows and make changes in minutes instead of weeks. The results included a reduction in maintenance time from 80% to 10%, more consistent invoicing and payments, predictable budgeting, and lower reliance on specialized in-house developers and consultants.

SA International

Rick Marden

Chief Financial Officer