Case Study: Jane boosts customer retention with Chargebee Retention

Jane boosts save rate from 10% to 16% with Chargebee

Jane, an online platform for health and wellness providers, faced challenges managing customer churn. Their manual process for capturing cancellation feedback was labor-intensive and made it difficult to share insights across teams to drive improvements. To address this, they implemented Chargebee Retention to gain better understanding and control over customer departures.

By using Chargebee Retention, Jane automated churn data collection and shared actionable insights company-wide via tools like Slack. This enabled personalized cancel page experiences and targeted retention offers. As a result, Jane increased its customer save rate from 10% to 16%, equivalent to gaining two full business days of new signups per quarter, while also boosting customer satisfaction and loyalty through positive final touchpoints.

Jane