Case Study: Whereby achieves streamlined subscription operations with Chargebee

How Whereby Propels Subscription Operations with Lean, Agile Finance Team in 130+ Countries

Whereby, the video conferencing company serving 850,000 daily active users in 130+ countries, needed a better way to manage rapid subscription growth. Its in-house billing setup and manual revenue processes created operational overhead, limited pricing flexibility, and made revenue recognition painful and time-consuming. Chargebee helped Whereby replace that fragmented approach with a more scalable subscription operations foundation.

Chargebee implemented centralized billing and revenue recognition using Chargebee Billing and Chargebee RevRec, giving Whereby a single source of truth for subscriptions, payments, reporting, and tax details. The result was greater pricing and packaging flexibility, automated global billing workflows, less manual reconciliation, and significantly faster month-end closes, while also reducing compliance risk and delivering positive ROI.

Whereby

Malika Kenzhebaeva

Finance Director