Case Study: ScreenCloud achieves reduced invoice churn and improved SaaS Quick Ratio with Chargebee

How ScreenCloud course-corrected their churn with critical SaaS Quick Ratio, using RevenueStory

ScreenCloud, a digital signage SaaS, was seeing strong new and expansion MRR but no corresponding improvement in their SaaS Quick Ratio, signaling hidden inefficiencies. Their existing stack (Chargebee plus ProfitWell/ChartMogul) was about 90% accurate but missed the critical signals—specifically invoice churn tied to annual subscriptions and invoicing/communication logic—that were eroding efficiency and risking future churn.

By adopting RevenueStory on top of Chargebee as their single source of truth, ScreenCloud gained accurate, real-time subscription analytics that exposed the annual invoice churn and its root causes. That insight let them fix invoicing and communication flows proactively, improved confidence in reporting, consolidated analysis into one place, and delivered both financial and mindset improvements—now using RevenueStory for the bulk of their querying and to help maintain a healthier Quick Ratio.

ScreenCloud

Sim Ahmed

Head of Marketing