Case Study: Rented reduces churn, forecasts better, and drives customer loyalty with Chargebee

How Rented Uses Chargebee to Reduce Churn, Forecast Better, and Drive Customer Loyalty

Rented is a revenue-management-as-a-service provider for vacation rental managers operating worldwide. Growing quickly but hamstrung by QuickBooks-based, manual billing, the team faced time-consuming invoicing, mounting accounts receivable, poor cash-flow visibility and forecasting challenges—problems that became more urgent during the COVID downturn as they moved to a per-property subscription model.

By switching to Chargebee, Rented automated onboarding, invoicing, trials and recurring charges, used AR-aging reports plus smarter retry and dunning to recover failed payments, and gained a unified dashboard for cash-flow forecasting. The platform also enabled targeted, line-item and regional discounts that helped retain 80% of customers during COVID; the company estimates about $60,000 in annual savings versus building and staffing a custom billing solution.

rented

Karen Fleck

Chief Financial Officer