Case Study: RangeMe achieves drastic churn reduction and 2,000+ paying customers with Chargebee

How RangeMe Reduced Churn and Scaled to 2,000+ Customers

RangeMe is a San Francisco–based B2B e-commerce product discovery platform that helps retailers find products and suppliers manage brands. To grow paid subscriptions and attract top brands, RangeMe needed an easy way for sales to offer discounts, reduce high involuntary churn caused by failed payments, and simplify tax and compliance as it expanded into new markets like Europe.

By adopting Chargebee, RangeMe used coupons to close more deals and create tailored price points, helping the company scale to 2,000+ paying customers. Smart Dunning automated retries and cut involuntary churn, the Chargebee–Avalara integration handled VAT compliance, and the Chargebee–Salesforce link improved renewal outreach; Calendar Billing and proration also smoothed plan changes and billing-date edits for customers.

RangeMe

Taylor Armstrong

Head of Support and Business Operations