Case Study: Konica Minolta India achieves 33% greater credit controller coverage with Chargebee Receivables

How Konica Minolta India increased credit controllers’ coverage by 33% using Chargebee Receivables

Konica Minolta India, the Indian subsidiary of Konica Minolta, needed to streamline its accounts receivable and collections process across multiple business units, product lines, and customer types. Its SAP-based workflows, spreadsheet tracking, and manual follow-ups created delays, limited visibility, and made it hard for the credit collection team to scale efficiently. Konica Minolta chose Chargebee Receivables to help manage these AR challenges and improve collections.

With Chargebee Receivables, Konica Minolta integrated SAP with a single AR CRM, automated workflows, and used targeted reminders to drive more efficient payment follow-ups. Chargebee helped increase credit controllers’ coverage by 33% and improved team productivity by over 50%, while also giving stakeholders better real-time visibility and stronger predictability in AR.

Konica Minolta

Nitin Gupta

General Manager, Head of Finance & IT