Case Study: Doctify achieves streamlined revenue operations and automated billing with Chargebee

How Doctify streamlined their Revenue Operations to increase efficiency, with Chargebee

Doctify, a healthcare appointments platform with over 2,000 customers, faced growing operational strain as a sales-led model created manual, time-consuming billing and onboarding work—experienced staff spent 30–40% of their time on billing. They needed a flexible, PCI-compliant solution that integrated with their stack (Stripe, GoCardless, Xero, Salesforce), provided clear subscription and billing visibility, and supported promotions and complex discounting.

Doctify implemented Chargebee, benefiting from a phased, well-supported migration that tied into their existing tools. Chargebee enabled multi-currency payments, self-service sign-ups and subscription management, effortless promotions, and automated billing workflows—streamlining RevOps, reducing manual tasks for the finance team, and improving overall efficiency and scalability.

Doctify

Jay Khiroya

Director - Revenue Operations