Case Study: Zenchef recovers 60% of unpaid accounts and scales globally with Chargebee

How Chargebee Untangled Zenchef from Spaghetti Billing and Set Them up for Flexibility at Scale

Zenchef is a France-based SaaS that helps over 4,000 restaurants worldwide build and manage their online presence. Faced with a Zuora implementation that tied up 50% of their engineering resources—citing a complex API, slow standard actions, poor support, and difficulty with French accounting rules—Zenchef moved off Zuora to find a more flexible, developer-friendly billing platform.

Zenchef migrated 5,015 customer accounts, 8,881 contacts, and 8,797 active subscriptions to Chargebee, chosen for its intuitive interface, developer-oriented API, accounting compatibility, and responsive support. The switch enabled recovery of 60% of formerly unpaid accounts via smart dunning, faster operations and time savings, accurate real-time reporting and revenue recognition (GAAP/ASC 606), and easier global expansion with multi-language, multi-currency, and global tax support.

Zenchef

Julien Balmont

Co-Founder & Chief Technology Officer