Case Study: Trail achieves an 80% reduction in subscription management time and better revenue collection with Chargebee

How Chargebee helped Trail Reduce Time Spent on Subscription Management by 80%

Trail is a task-management platform for hospitality teams that, during hypergrowth, struggled with manual, error-prone subscription and billing processes. Customer success spent roughly 20 hours a month chasing payments and managing onboarding, causing revenue leakage and a poor first experience for new customers.

Trail implemented Chargebee to automate subscription workflows, payments (including GoCardless), and billing. The result: an 80% reduction in time spent on subscription management, faster, higher-quality onboarding and checkout flows that cut drop-offs, improved revenue collection, and real-time visibility into subscription states and MRR.

Trail

Nick Allen

Product Manager