Case Study: SuggestionOX improves customer billing experience with Chargebee

How Chargebee helped SuggestionOX improve their customers' billing experience

SuggestionOX, an employee feedback platform founded in 2011, needed a scalable billing solution to manage growing recurring revenue while giving customers more control over subscriptions. Instead of building a homegrown system that would strain engineering resources, they turned to Chargebee for a subscription billing platform that could support their unique use cases and growth.

Chargebee implemented multiple gateway features, customized invoices, and Slack integration to streamline subscription alerts, payments, and notifications. As a result, SuggestionOX gained a more flexible, seamless billing experience with easier upgrades, downgrades, prorations, and adjustments, while also saving engineering effort on billing operations.

SuggestionOX

Jerry Gregoire

Chief Information Officer