Case Study: Livestorm achieves 50% fewer support tickets with Chargebee

How Chargebee Cut Down Livestorm’s Support Time by Half

Livestorm, a fast-growing video meeting and webinar platform, was struggling to manage billing as its volume increased. Its in-house system built on Stripe had become complex and unreliable for handling discounts, refunds, EU-VAT, proration, and other subscription billing tasks, creating extra work for the support team. Chargebee was brought in to simplify payments and subscription management.

Chargebee implemented a more flexible billing setup for Livestorm, including support for multiple payment gateways and payment methods, as well as automation for coupons, discounts, refunds, and VAT-related workflows. As a result, Livestorm cut customer support tickets by 50%, reduced billing-related queries, and improved conversion opportunities through experiments like coupons and upsell emails.

Livestorm

Robin Lambert

Co-Founder & CPO