Case Study: Trusted Tech Team achieves doubled revenue projections and less than 1% churn with Chargebee

Doubling Revenue Projections, Maintaining a Churn Rate of < 1% Trusted Tech Team’s Winning Strategy

Trusted Tech Team, a California-based value-added software reseller, shifted from one-time license sales to a recurring subscription model to better serve Managed Service Providers (MSPs). They struggled with “spaghetti” billing—complex, disjointed invoicing and varying billing frequencies across customers—and lacked a self-service experience for MSPs to manage subscriptions and licenses.

By adopting Chargebee with custom API integrations, TTT implemented flexible billing cycles, consolidated invoicing, Account Hierarchy for parent/child accounts, and a self-serve portal for MSPs. The result: a smoother, scalable purchase experience that helped keep churn below 1% and enabled TTT to double revenue projections during the COVID-driven cloud adoption surge while expanding their team.

Trusted Tech Team

David Spencer

Director of Operations