Case Study: Deliverr achieves 80% fewer unpaid invoices and shrinks AR to under 2 hours/week with Chargebee

Deliverr - Customer Case Study

Deliverr is an e-commerce fulfillment provider that helps thousands of merchants offer fast, two-day delivery across marketplaces like Amazon, Walmart, and Shopify stores. Because Deliverr bills merchants on a usage-based model, its lean finance team of five struggled with manual invoicing and follow-ups for more than 4,500 active merchants (nearly 10,000 invoices a month), leaving hundreds of thousands of dollars in unpaid invoices in any 30-day period.

By implementing Chargebee to automate billing, smart dunning and AR aging reports, Deliverr completely automated accounts receivable and collections. The finance team now spends less than two hours a week managing ~10,000 monthly invoices, unpaid invoices in a 30-day period fell by about 80% to under $20,000, support reps resolve billing queries more easily, and the company is positioned to scale—integrating with Sage Intacct and expanding payment options as it grows.

Deliverr

Daniel Chen

Finance Manager