Case Study: Ava reduces subscription management tasks by more than 50% with Chargebee

Ava reduces subscription management tasks by more than 50% with Chargebee

Ava, a company focused on making communication more accessible for people who are deaf or hard of hearing, struggled to manage increasingly complex B2B subscriptions as it scaled. Before using Chargebee, its Stripe Billing setup was poorly suited to multi-license enterprise accounts, created administrative inefficiencies, required heavy manual work, and made reporting difficult to trust.

With Chargebee’s subscription and revenue growth management platform, Ava streamlined multi-subscription management, automated reporting, and sped up tasks like editing purchase orders from about five minutes to under 10 seconds. Chargebee helped cut administrative tasks by more than 50%, reduced customer success admin time from 7–10 days per month to about half that, and gave the team clearer, more reliable visibility into performance.

Ava

Thibault Duchemin

Founder & CEO