Case Study: Helsinki City achieves a data-driven urban planning strategy with CHAOS

Helsinki City - Customer Case Study

Helsinki City’s Culture and Leisure Department needed a way to unify data from many public and private stakeholders and turn it into actionable insights for better planning, engagement, and decision-making. To address this challenge, Helsinki City worked with CHAOS on a consultancy project focused on building a lean multi-stakeholder collaboration and defining a stronger data-driven operating model.

CHAOS delivered a strategy for API and data architecture to aggregate complex urban data into a single collaborative hub, supporting analytics, citizen engagement, and future AI-enabled services. The result gave Helsinki City a foundation for digitalizing its operations and improving data collection, exchange, and urban decision-making over the 4-month project.

Helsinki City

Tommi Laitio

Executive Director for Culture and Leisure