Case Study: Pipeliners Cloud cuts WISMO tickets by 83% with Channelwill

Pipeliners Cloud Slashes WISMO Tickets by 83% While Getting a 650% ROI with ParcelPanel

Pipeliners Cloud, a welding gear brand built by welders, faced significant operational challenges due to prolonged lead times and a lack of clear order communication. This resulted in a surge of "Where Is My Order" (WISMO) tickets, putting a strain on their customer service. They partnered with the vendor Channelwill, implementing their ParcelWILL order tracking solution to address this issue.

Channelwill's ParcelWILL solution provided automatic shipping notifications and delivery estimates. This implementation led to an 83% reduction in WISMO tickets and a remarkable 625% ROI driven by post-purchase product recommendations. Additionally, the solution achieved a 70% open rate on shipment notification emails, significantly enhancing customer engagement.

Pipeliners Cloud

Manuel Gonzalez

Pipeliners Cloud